Our Services

Resilient Solutions offers a range of services based on our four stage life-cycle that examines:

  1. What threatens your business or your people?

  2. What can be done about it?

  3. How to react when something goes wrong?

  4. How to remain effective as challenges evolve?

Whether looking to create a documented plan, exercise an existing plan, or reinvent an entire management program, Resilient Solutions offers unparalleled value for improving business resiliency.

Risk Management

man overlooking the Matterhorn from Zermatt Switzerland

In today’s world, risk is more prevalent than ever. Natural disasters, human threats, economic fluctuations, cyber invasion and global public health crises are common realities jeopardizing personal and professional lifestyles. Adventure travel and youth camp professionals provide customers with the challenges, excitement and new experiences that remove them from the stress of everyday life. This freedom, however, places overwhelming responsibility on businesses providing these services. Owners must therefore take responsibility to protect the health and well-being of their customers and business.  

Resilient Solutions’ Risk Management programs work proactively to address ongoing changes and are tailor-made to satisfy your specific legal and ethical obligations.

When you choose Resilient Solutions, you’ll get:

  • In-depth needs and vulnerability assessment

  • Customized plan development

  • Professional implementation and training

  • Customized forms and safety checklists

  • Documentation of all risk management processes and procedures

Emergency Management

group of bicyclists getting ready to take a ride

An accident involving your personnel or customers can have devastating consequences to financial stability, brand reputation and business longevity regardless of who’s at fault. A well-written emergency plan allows you to be proactive in managing a crisis and ensures all aspects are addressed. Resilient Solutions designs our response framework from a modified version of the Incident Command System utilized by fire, police and medical responders. This coordination greatly improves the effectiveness of public agency support, which is relied upon for significant events. Without this approach, businesses quickly lose control and react impulsively to the surrounding chaos.

Resilient Solutions creates Emergency Management Plans that secure human safety, isolate the event, protect against litigation and improve communication flows. 

Our Emergency Management Plans will:

  • Identify gaps in organizational culture

  • Improve responder capabilities

  • Increase personnel confidence

  • Provide an effective tool for evaluating past incidents in preparation for future ones

Vendor Management

people participating in a high ropes course

While your business and its personnel may be conscientious and engaged in risk management, can you ensure that the vendors to whom you entrust with your clients are equally as capable? These vendors are perceived as a direct extension of your business in courts of law, which obligates you to ensure they are acting responsibly.

Implementing a well-written Vendor Management Plan can extend your risk management safety net to organizations that fall outside your control but are depended upon to fulfill business obligations.

Resilient Solutions is advancing our industry through the development and fulfillment of Vendor Management programs. We can:​

  • Assess your needs and vulnerabilities without bias

  • Structure vendor audits and safety inspections

  • Establish Standard of Practice guidelines

  • Customize safety inspection forms

  • Create a functioning vendor database

  • Perform vendor audits

  • Deliver a robust and tailored service contract

Continuity Planning

two people working at a whiteboard in masks

Your business is more than the people who staff it. Your business is assets, data, properties, equipment, special licenses and more. When you sustain a major impact, your greatest investment could be jeopardized.

Resilient Solutions’ Continuity Planning protects what you’ve worked so hard to build. A broad-based plan will ensure operational sustainment during crises while inspiring strategic growth during periods of evolution. 

We will work with your team to create a plan that:

  • Identifies essential resources and functions

  • Detects exposures to operations

  • Prioritizes recovery capabilities and resources

  • Develops effective continuity strategies

  • Provides customized forms and checklists

Onsite Support and Training

group doing yoga in a lake at Glacier National Park

Well-developed plans perform only as expected when they are implemented successfully throughout the organization. Resilient Solutions can educate your teams virtually through webinars or travel to your location and present customized training sessions. Emergency planning can be tested through table-top or full-scale exercises that use "everyday events" to reinforce plan implementation and escalation procedures. Participants are always encouraged to ask questions and work collaboratively to strengthen individual and team capabilities. Feedback forms provide immediate insight into the improved state of responder confidence and plan effectiveness. ​

Resilient Solutions offers ongoing or stand-alone training and educational workshops that are tailored to fit your needs through: 

  • Customized webinars

  • Keynote presentations

  • In-person training and educational seminars

  • Quarterly Newsletters and white papers

  • Executive and Committee consultation​

Travel and experiential education businesses face ongoing and evolving challenges. Schedule a free consultation to learn more about our customized services that can help you create Resilient Solutions for your business.